From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.
The main changes for customers applying from outside the UK are:
You will need to pay using a credit or debit card for contacting by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.
The way you pay to use the telephone service will remain the same using a credit or debit card. If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.
There are no changes to services if you are contacting UK Visas and Immigration from inside the UK.
We will work with you to find a customised solution for your immigration, second citizenship, business, tax and other needs.
Visas to the UK
British citizenship by investment
Worldwide business support