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UK Visas and Immigration customer enquiry service changes

PUBLISHED: 31 May 2017
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From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.

The main changes for customers applying from outside the UK are:

  • All phone numbers and opening hours will change
  • The number of languages offered is reducing to 8 including English
  • Customers who contact UK Visas and Immigration by email will be charged £5.48

You will need to pay using a credit or debit card for contacting by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.

The way you pay to use the telephone service will remain the same using a credit or debit card. If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.

There are no changes to services if you are contacting UK Visas and Immigration from inside the UK.

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