UK Visas and Immigration customer enquiry service changes

From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.

The main changes for customers applying from outside the UK are:

• All phone numbers and opening hours will change
• The number of languages offered is reducing to 8 including English
• Customers who contact UK Visas and Immigration by email will be charged £5.48

You will need to pay using a credit or debit card for contacting by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.

The way you pay to use the telephone service will remain the same using a credit or debit card. If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.

There are no changes to services if you are contacting UK Visas and Immigration from inside the UK.